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About the Company

SunPower is a global solar energy solutions company with a rich heritage of pioneering the best energy technologies in the world. Our solutions are unrivaled in terms of long-term reliability, efficiency and guaranteed performance, and our company is unmatched in terms of global reach and scale. Through design, manufacturing, installation and ongoing maintenance and monitoring, SunPower provides its proprietary, world-record efficient solar technology to residential, commercial and utility customers worldwide.

Responsibilities:

  • Confer with customers by phone, email or chat, either through inbound or outbound contact, in order to provide information and resolution about SPWR products and services
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
  • Resolve customers' service or billing complaints by performing activities
  • Validate to ensure that appropriate changes were made to resolve customers' problems
  • Understand customer issues and refer unresolved customer grievances to designated departments for further action
  • Performs other allied duties as assigned by supervisor

Requirements:

  • Graduate of Business Management or any 4 year course
  • New graduates or at least 1 year experience in Customer inter-facing environment (e.g. BPO, main stream call center)
  • Ability to manage complex transaction processing function
  • Experience in managing client-facing team in a Customer Service environment
  • Computer literate:MS Office (e.g. MS Word, Excel, Power point, and other relevant application)
  • Experience in using CRM systems and software
  • Highly analytical and patient
  • Excellent in written and oral communication
  • Attention to detail and the ability to work under pressure are keys
  • Customer satisfaction focus, must have the passion, commitment and drive
  • Night shift adaptability
  • Willing to work in Sta. Rosa, Laguna

More details here

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Comments

  • Please, contact us at boydf.edward@gmail.com, for more info.
  • Energy Harvesting System Market is expected to be valued at USD 645.8 million by 2023, growing at a CAGR of 10.62% between 2017 and 2023. The growing demand for safe, power-efficient, and durable systems that require minimum or no maintenance and extensive implementation of IoT devices in automation and energy harvesting technology in building and home automation are expected to generate a higher demand for energy harvesting systems.@ http://bit.ly/2AEufYp
    Energy Harvesting System Market by Technology (Lig
    The overall energy harvesting system market is expected to be valued at USD 645.8 million by 2023, gro - Market Research Reports and Industry Analysis
  • This Job Looks like a good opportunity. Till what date its valid?
  • Regards, Please consider my resume. Thank you. Yours Sincerely, Vrajendra Vyas.
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